Delivery & Returns
Delivery Cost
Delivery via courier to any street address in South Africa, cost to be calculated at checkout.
High-risk areas will incur additional shipping fees after the order is placed.
We reserve the right to re-quote on deliveries if the items are large or need to be delivered to areas not serviced by courier companies!
Delivery Time
2-3 Working days delivery for orders to Main Centres (Main centres: Johannesburg, Cape Town, Durban, Pretoria, Polokwane, Nelspruit, Kimberley, George, Pietermaritzburg, Port Elizabeth, Bloemfontein, and East London)
3-5 Working days on all other orders
Orders will be dispatched once funds reflect in our account.
Please note that couriers do not deliver on Weekends and Public Holidays.
Order Tracking
Once your order has been shipped, we will send you a tracking number and the contact details of the courier company that will be delivering your package. This will allow you to track your package on the courier company’s website.
If you have not received a tracking number after a day or two, please contact us.
Returns Policy
As per the Consumer Protection Act unwanted items may be returned within 7 days of purchase, only if the product and its package content are complete and in resalable condition. Unwanted and incorrectly ordered items will be returned to our premises or our supplier’s premises at your expense. You will receive a credit/refund for the items once we receive them and are satisfied, they are in good order. A restocking fee of 10% will be charged and deducted from your credit/refund. Should you wish, we can have the package collected from you with our courier service, and the cost will be deducted from your credit/refund. You will not be credited/refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.
After 7 days, items can only be returned for warranty-related issues
Warranties
Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer or its official distributors for assessment.
The manufacturer of the product will determine if the product will be repaired or replaced under the terms & conditions of the warranty.
The decision they make is final, and no correspondence will be entered into.
Before returning any products, you must first contact us so that we may give you instructions on how to return the product.
If the product you ordered is found to be faulty within 7 days of receiving your order, we will cover the cost of both the return and re-delivery of the product.
If the manufacturer of the product determines that the fault is not covered under the terms & conditions of the warranty, then the cost of return and delivery will be transferred to you.
If the product you ordered is found to be or becomes faulty after 7 days of receiving your order, and it falls within the warranty period, you will bear the cost of returning the product to and from us.
Note:
This warranty does not cover surface coatings, accessories, packing materials, abuse, neglect, altering or disassembling, or normal wear and tear.
PlantBoxes is not liable for incidental or consequential damages.